General Terms
This Pricing and Services document (the Addendum) forms part of the Terms of Service governing the use of TimeToCargo. It sets out the available Subscriptions, Shipment quotas, prices, discounts, billing arrangements, and related conditions.
Capitalized terms not defined in this Addendum have the meanings assigned to them in the Terms of Service.
By purchasing or activating a Subscription, the Client accepts this Addendum and the Terms of Service in effect at the time of purchase or activation.
The Contractor may update the available Subscription options, prices, discounts, and conditions of future purchases or renewals by publishing an updated version of this Addendum. Unless otherwise stated or required by applicable law, an update does not change the price or Shipment quota of a Billing Period that has already been paid for.
Definitions
Website — the Internet resource available at https://timetocargo.com and the related Services.
Client — an individual or legal entity registered with TimeToCargo to use the Services.
Shipment — a transportation movement tracked through the Service using one supported identifier: a container number, booking number, or bill of lading number.
Subscription — the Client’s paid or trial access to the Service on the applicable monthly, annual, or individually agreed terms, including the Shipment quota, price, discounts, and Billing Period.
Billing Period — the period for which the Subscription fee is charged and during which the Subscription remains active. The Billing Period is one month for a Monthly Subscription and twelve (12) consecutive months for an Annual Subscription.
Personal Account — the restricted-access section of the Website available to the Client through login credentials.
Service and Shipment Tracking
Under an active Subscription, the Contractor provides access to Shipment tracking through the Personal Account and, where included in the Subscription terms, through the application programming interface (API). API documentation is available at https://timetocargo.com/integration.
Available tracking information may include a Shipment ’s current location and status, movement history, ports, departure and arrival dates, and other transportation-related events. The content and timing of such information depend on data available from carriers and other third-party sources. The list of supported sources is available at https://timetocargo.com/shipping-lines.
The Contractor is not responsible for the unavailability, delay, incompleteness, inaccuracy, or distortion of information caused by carriers or other third-party sources, subject to the Terms of Service and the applicable Service Level Agreement.
Tracking information for a Shipment is updated only during an active paid Billing Period, except during an applicable Trial Period.
Under a Monthly Subscription, each Shipment under active tracking is counted against the Shipment quota in each monthly Billing Period during which its tracking continues, including where tracking was activated during a preceding Billing Period.
Under an Annual Subscription, a Shipment is counted against the annual Shipment quota once when its tracking is activated and is not counted again during the same annual Billing Period, regardless of the duration of its tracking.
If tracking continues after the applicable Billing Period expires, further updates are provided only after the next Subscription has been paid for. The continuing Shipment is then counted against the Shipment quota applicable to the new Billing Period.
For quota and billing purposes, tracking requested by container number, booking number, or bill of lading number is counted as one Shipment for each identifier submitted by the Client.
A booking number or bill of lading number is counted as one Shipment only where tracking is requested using that booking number or bill of lading number. Where tracking is requested using separate container numbers, each container is counted as a separate Shipment, even if multiple containers relate to the same booking or bill of lading.
Pricing and Discounts
The base price for tracking one Shipment is USD 1.50 before applicable discounts and taxes.
The applicable volume discount is determined by the selected monthly Shipment quota, with each quota threshold and range being inclusive of the stated minimum and maximum values. For an Annual Subscription, the annual Shipment quota is divided by twelve (12), and the resulting monthly equivalent is used to determine the volume discount.
Monthly quota or monthly equivalent Volume discount At least 30 Shipments 5% At least 50 Shipments 10% At least 100 Shipments 15% At least 300 Shipments 20% At least 500 Shipments 25% At least 1,000 Shipments 30% At least 1,500 Shipments 35% At least 2,000 Shipments 40% The price of a Monthly Subscription is calculated by multiplying the selected monthly Shipment quota by the base price and applying the applicable volume discount.
The price of an Annual Subscription is calculated by multiplying the annual Shipment quota by the base price and applying the sum of: (a) the applicable volume discount determined under Clause 4.2; and (b) a fixed annual discount of 20%.
A first-month discount does not apply to an Annual Subscription. Individually negotiated discounts are not combined with the standard Annual Subscription unless expressly agreed in writing.
The minimum standard quota is five (5) Shipments per month under a Monthly Subscription or a monthly equivalent of twenty five (25) Shipments under an Annual Subscription. Where the required quota exceeds a monthly quota or monthly equivalent of 2,000 Shipments, the Subscription and its price are determined individually.
The final price, Shipment quota, Billing Period, applicable discounts, and taxes are displayed in the Personal Account or the applicable order form before the Client confirms the purchase.
Monthly Subscriptions
A Monthly Subscription is paid in advance for each monthly Billing Period. Unless renewal is cancelled, the Subscription renews automatically for successive monthly Billing Periods and the applicable fee is charged using the payment method linked to the Personal Account.
Upon the Client’s first purchase of a Monthly Subscription, the applicable volume discount is applied first, followed by a 50% discount for the first monthly Billing Period. The maximum effective discount is 70%. The first-month discount does not apply to renewals, reactivations, or Subscription changes.
The monthly Shipment quota applies only to the relevant monthly Billing Period. Any unused part of the quota expires at the end of that Billing Period and is not carried forward, refunded, or transferred.
The Client may cancel further renewal through the Personal Account. Cancellation prevents the next charge but does not terminate access before the end of the monthly Billing Period already paid for. No refund is provided for an unused part of that Billing Period or its Shipment quota.
Annual Subscriptions
An Annual Subscription is paid in full in advance by one payment for a Billing Period of twelve (12) consecutive months.
The entire annual Shipment quota is made available when the Annual Subscription is activated. The Client may use the quota unevenly at any time during the annual Billing Period.
The Client may purchase a new Annual Subscription at any time through the Personal Account. Upon activation of the new Annual Subscription, any unused Shipment quota under the current Annual Subscription expires and is not combined with the new quota.
Fees paid for an Annual Subscription are non-refundable. Any unused Shipment quota expires at the end of the annual Billing Period and is not refunded, recalculated, extended, or transferred to another Billing Period or Subscription, except where required by applicable law.
Trial Period
Where available in the Personal Account, the Client may activate a Trial Period. The Trial Period lasts seven (7) calendar days and provides access to the applicable functionality of the Service with a fixed quota of fifty (50) Shipments.
Activation of the Trial Period does not require the Client to link a payment card or another payment method.
The Trial Period expires automatically at the end of seven (7) calendar days. Its expiration does not automatically activate a paid Subscription, and no Subscription fee is charged.
The Client may purchase a Monthly Subscription or an Annual Subscription through the Personal Account, either during or after the Trial Period.
If the Client does not purchase a paid Subscription, access provided under the Trial Period ends when the Trial Period expires. Further updates to Shipment tracking information are provided only under an active paid Subscription.
Any unused Shipment quota expires when the Trial Period ends and is not transferred to a paid Subscription.
Additional Shipments and Subscription Changes
Where available, the Client may increase the Shipment quota during an active Billing Period. The additional quota, applicable price, validity period, and payment conditions are displayed in the Personal Account before the purchase is confirmed.
The Client may switch between Monthly and Annual Subscriptions where the relevant option is available in the Personal Account. A switch between a Monthly Subscription and an Annual Subscription takes effect immediately after the applicable fee is paid. The effective date of the change, the applicable fee, and the treatment of any unused fee or remaining Shipment quota are displayed before the change is confirmed.
Changes to a Subscription, cancellation of renewal, and other modifications may be restricted where the Client has an outstanding payment obligation for Services already provided.
Custom Subscriptions and individually agreed conditions are subject to the applicable order form or another written agreement between the parties.
Date of update: 07/22/2026