General Terms
These Terms of Service apply to the website TimeToCargo.com, located at https://timetocargo.com, and related services (collectively, the Service ). The Service is provided by ALIMAR LLC / ALIMAR CO LIMITED, Room 5058, Floor 5, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong (the Contractor, we, us, or our). The Contractor is incorporated under the laws of Hong Kong.
A mandatory condition for the provision of the Services is the Client’s acceptance of and compliance with these Terms of Service and the following mandatory documents:
- Terms of Service — available at https://timetocargo.com/terms-of-service and setting out the general conditions for access to and use of the Service.
- Privacy Policy — available at https://timetocargo.com/privacy-policy and governing the provision and use of personal information, including personal data and cookies.
- Pricing and Services — available at https://timetocargo.com/pricing-and-services and setting out the available Subscriptions, Shipment quotas, prices, discounts, and related conditions.
- Service Level Agreement (SLA) — available at https://timetocargo.com/sla and setting out support terms, the scope of service availability commitments, incident classification, and the conditions and forms of compensation for confirmed incidents.
Definitions
Service — the information services and functionality made available by the Contractor through the Website, Personal Account, and API, as described in Pricing and Services.
Website — the Internet resource available at https://timetocargo.com and the related Services.
Client — an individual or legal entity registered with TimeToCargo to use the Services.
Shipment — a transportation movement tracked through the Service using one supported identifier: a container number, booking number, or bill of lading number.
Subscription — the Client’s paid or trial access to the Service on the applicable monthly, annual, or individually agreed terms, including the Shipment quota, price, discounts, and Billing Period.
Billing Period — the period for which the Subscription fee is charged and during which the Subscription remains active. The Billing Period is one month for a Monthly Subscription and twelve (12) consecutive months for an Annual Subscription.
API — the application programming interface through which the Contractor provides Shipment tracking information using an API key made available to the Client by a secure method.
Personal Account — the restricted-access section of the Website available to the Client through login credentials at https://timetocargo.com/account.
Subject of the Agreement
The Contractor provides information services by granting the Client access to the functionality of the Service, enabling the Client to request and obtain tracking information for Shipments within the quota and on the conditions specified in Pricing and Services at https://timetocargo.com/pricing-and-services.
The Service is provided through the Personal Account and, where included in the Subscription terms, through an API key. API documentation is available at https://timetocargo.com/integration.
Available tracking information may include current location and status, movement history, ports, departure and arrival dates, and other transportation-related events where such data are available from third-party sources. The list of supported sources is available at https://timetocargo.com/shipping-lines. The Contractor is not responsible for the unavailability, delay, incompleteness, inaccuracy, or distortion of information caused by third-party sources, subject to the applicable SLA and applicable law.
Shipment quotas, the rules for counting Shipments, and the conditions under which tracking continues into a subsequent Billing Period are specified in Pricing and Services.
Unused Shipment quotas expire and do not carry over except where expressly stated in Pricing and Services or the Personal Account before purchase.
Where available, the Client may purchase additional Shipments through the Personal Account or request a custom quota by contacting info@timetocargo.com. The applicable price, validity period, and other conditions are displayed or agreed before purchase.
Payment Terms
By purchasing or activating a Subscription, the Client agrees to pay all applicable fees and charges in accordance with the prices and billing conditions in effect when the fees become due. The applicable price, Billing Period, Shipment quota, and discounts are specified in Pricing and Services and displayed before purchase.
The Client shall cover all bank transfer fees. For SWIFT payments, field 71A in the SWIFT message must be marked ‘OUR’. Invoices are issued in USD and shall be paid in USD.
The Client’s payment obligations are fulfilled on the date the funds are credited to the Contractor’s bank account.
If the Client fails to pay an amount when due, the Contractor may suspend access to the Service until full payment is received. Access may be restored after payment is confirmed.
Service availability, incident classification, support response times, and the conditions and forms of compensation for confirmed incidents are governed by the Service Level Agreement available at https://timetocargo.com/sla. Except where required by applicable law or expressly agreed otherwise in writing, incidents covered by the SLA do not entitle the Client to a monetary refund or an extension of the Subscription. Any compensation shall be provided in accordance with the SLA.
The Client may link a payment card or another supported payment method through the Personal Account to simplify payment for the Services.
The payment method is linked by the Client through the Personal Account using Contractor’s billing system. By linking a payment method, the Client authorizes charges made in accordance with the paid Subscription terms confirmed by the Client, including recurring charges for a Monthly Subscription.
The Client may unlink a previously linked payment method at any time through the Personal Account.
Unless expressly stated otherwise, fees may be subject to applicable taxes, duties, value-added tax (VAT), or similar governmental charges depending on the Client’s jurisdiction and tax status.
During purchase, the Client may provide a valid VAT identification number or other applicable tax identification number. The Client is responsible for the accuracy and validity of the information provided.
If a VAT identification number is provided and accepted by the Contractor’s billing system, the Client may be treated as a business customer for tax purposes. Prices are then stated exclusive of applicable taxes unless expressly stated otherwise, and taxes are applied in accordance with applicable rules, including a reverse-charge mechanism where applicable.
If the Client does not provide an accepted VAT identification number, the Client may be treated as a consumer for tax purposes. The price displayed at checkout includes taxes where applicable law requires them to be included.
The Contractor may verify a tax identification number and correct the Client’s tax status where the number is invalid, incomplete, or cannot be verified.
Use of the Website
The Website and its content are owned or managed by the Contractor and are protected by applicable copyright, trademark, intellectual property, and unfair competition laws.
The Contractor shall not compensate losses incurred by the Client as a result of the Client’s intentional or negligent violation of these Terms of Service or unauthorized access to another Client’s communications.
The Contractor shall not be liable for delays or failures in transaction processing caused by force majeure or malfunctions in telecommunications, computer, electrical, or related systems; actions of payment systems, banks, or money-transfer systems, including delays attributable to them; or the Client’s inability to access the Website due to the absence of the necessary technical means to access it, subject to the applicable SLA and applicable law.
The Contractor may:
update the Website and any mandatory document listed in Clause 1.2. An update takes effect when the updated version of the relevant document is published, unless otherwise stated in that document. Updates to prices and commercial conditions apply as provided in Pricing and Services;
modify the list of Services and their prices in accordance with Pricing and Services; and
terminate or block access without prior notice if the Client violates these Terms of Service or another applicable document governing use of the Website, or if the Website is terminated or affected by a technical failure.
The Client may:
purchase and use Services offered on the Website;
submit inquiries by email to info@timetocargo.com or through https://timetocargo.com/account/tech-support; and
use the Website for the purposes and in the manner permitted by these Terms of Service.
The Client shall:
provide additional information requested by the Contractor where directly related to the Services;
refrain from actions that may disrupt the normal functioning of the Website and Services;
not distribute confidential or legally protected information concerning individuals or legal entities through the Website; and
not use the Services to violate third-party rights, impersonate another person or organization, mislead others regarding the Services, or upload unlawful content, including content promoting violence, cruelty, hatred, or discrimination.
Arbitration Clause
The Client and Contractor shall make every reasonable effort to resolve any dispute, controversy, or claim arising out of or in connection with these Terms of Service, including their conclusion, performance, or termination, through good-faith negotiations and consultations.
Before initiating formal proceedings, the aggrieved party shall submit a written claim to the other party within fourteen (14) calendar days after the grounds for the dispute arose. The receiving party shall provide a written response within fourteen (14) calendar days after receipt.
If the parties fail to settle the dispute within twenty-eight (28) calendar days after the claim was first submitted, either party may refer the dispute to arbitration under Clause 6.4.
Any dispute that cannot be settled amicably shall be finally resolved by arbitration in Hong Kong under the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules in force when arbitration commences. The arbitration shall be conducted by one arbitrator appointed under those Rules. The seat of arbitration shall be Hong Kong and the language shall be English.
These Terms of Service are governed by the laws of Hong Kong, without regard to conflict-of-law principles.
Date of update: 07/22/2026