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Terms of use

Terms of use

  1. General Terms

    1. These Terms of Use apply to the website TimeToCargo.com, located at https://timetocargo.com and related services (collectively, the Service). The Service is provided by:

      ALIMAR LLC ALIMAR CO LIMITED ROOM M5003, FLOOR 5, YAU LEE CENTRE, 45 HOI YUEN ROAD, KWUN TONG, HONG KONG HK

      hereinafter referred to as the Contractor, “we”, “us”, or “our”. The Contractor is incorporated under the laws of Hong Kong.

    2. A mandatory condition for the provision of Services by theContractor is the unconditional acceptance and compliance by the Client with the requirements and provisions governing the parties’ relationship under the Terms of Use, as set forth in the following mandatory documents:
      • Terms of Use. Published and available at https://timetocargo.com/terms-of-use, setting out the general conditions for access to and use of the Service;
      • Privacy Policy. Published and available at https://timetocargo.com/privacy-policy, containing the rules for the provision and use of personal information, including the Client’s personal data and cookies;
      • Tariffs. Published and available at https://timetocargo.com/services-and-pricing, applied by the Contractor to calculate the cost of the Services and including, with respect to the relevant type and scope of Services, information on the name and price of the Services offered by the Contractor, as well as other necessary terms of their provision.

  2. Definitions

    • Service — information services providing the Client with access to additional functional features of the Internet resource, as listed in the Contractor’s Tariffs.
    • Website — an Internet resource located on a domain name https://timetocargo.com, which carries out its activities through an Internet resource and related Services.
    • Client — an individual, a corporation, a partnership, a joint venture, a trust, an unincorporated organization and any other legal entity that is registered with TimeToCargo to use the Services.
    • Shipment — a tracking unit representing the movement of one unique container. Each Shipment is identified by the container number specified in the tracking system. Tracking by other identifiers (such as bill of lading or booking number) is not included in the Service, unless otherwise agreed by the Parties in a separate Addendum.
    • Subscription — a paid access model granting the Client the right to retrieve tracking data for a limited number of unique Shipments during a Tariff Period.
    • Tariff Period — a calendar-based billing interval during which the Client is granted access to the Service under an activeSubscription. Unless otherwise specified, Tariff Periods are monthly.
    • API — a public Application Programming Interface designed to provide tracking information on Shipments, supplied by the Contractor via a unique API key delivered to the Client through the Client’s Personal Account or by any other secure method agreed between the parties.
    • Personal Account — a restricted-access section of the Website available to the Client via login credentials.

  3. Subject of the Agreement

    1. The Contractor provides the Client with information services by granting access to the functionality of the Contractor’s information system, enabling the Client to request and obtain tracking information on Shipments in the amount specified at https://timetocargo.com/services-and-pricing. The provision of the Services under this Contract begins on the date the Client receives access to the Service.
    2. The Contractor provides the Service by providing the Client with an API key and access to a Personal Account with an activated Subscription, enabling the use of the functionality of the Contractor's information system in accordance with the documentation available at: https://tracking.timetocargo.com/v1/docs.
    3. The information on the movement of Shipments includes current location and status, movement history, ports and dates of departure and arrival, as well as other transportation-related events (where such data are available from third-party information sources). List of third-party open information sources provided at https://timetocargo.com/tracking. The Contractor shall not be liable for loss, delay, or distortion of data caused by the unavailability or inaccuracy of third-party information open sources.
    4. The number of unused unique Shipments available for tracking does not carry over to the next Tariff Period and expires at the end of each Tariff Period, unless otherwise specified at https://timetocargo.com/services-and-pricing.
    5. Tracking limits and API call quotas are renewed every Tariff Period (monthly), unless otherwise specified at https://timetocargo.com/services-and-pricing.
    6. The Client has the right to send the Contractor a written request to expand the quota of Shipments for the current or next Tariff Period by e-mail info@timetocargo.com no later than 3 (three) calendar days before the start of Tariff Period or expand the quota directly in Personal Account with activated Subscription.

  4. Payment Terms

    1. If the Client registers for any Subscription, the Client agrees to pay all applicable fees and charges for the Service in accordance with the pricing, fees, and billing terms in effect at the time such fees or charges become due and payable. The cost of the Service is specified in Subscription and includes all expenses and costs.
    2. Provision of a valid credit card or any other payment issuer accepted by the Contractor shall be a mandatory condition for subscribing to a Subscription or a customized tariff plan unless otherwise specified in the relevant order form.
    3. The Client shall cover all bank transfer fees. For SWIFT payments, field 71A in the SWIFT message must be marked «OUR». Invoices are issued in USD and shall be paid by the Client in USD.
    4. The Client’s payment obligations shall be deemed fulfilled on the date the funds are credited to the Contractor’s bank account.
    5. If the Client fails to make payment for the next period in accordance with the payment procedure, access to the Service may be suspended until payment is received. Upon receipt of payment, access shall be restored automatically.
    6. If the Services are not provided within the time limits set in this Contract due to reasons that make their provision impossible (such as technical failures or equipment malfunction), the Contractor shall refund the Client’s advance payment in full to the Client’s bank account within 14 (fourteen) calendar days from the date the payment was received.
    7. The Client is provided with the option to link a bank card or other in order to simplify the payment process for the Services rendered by the Contractor under the terms of this Terms of Use.
      1. The card linkage is performed by the Client independently through the Personal Account interface using the Stripe payment system. To complete the card linkage, the Client must confirm their consent to the use of the card for subsequent payments, including recurring charges in accordance with the Tariffs available at https://timetocargo.com/services-and-pricing.
      2. The Client has the right to unlink a previously linked card at any time via the Personal Account functionality.
    8. Unless expressly stated otherwise, the fees for the Service may be subject to applicable taxes, duties, value-added tax (VAT), or similar governmental charges depending on the Client’s jurisdiction and tax status.
      1. During the purchase process, the Client may provide a valid VAT identification number (VAT ID) or other tax identification number where applicable. The Client is responsible for ensuring that the provided information is accurate and valid.
      2. If the Client provides a valid VAT ID at the time of purchase and such VAT ID is accepted by the Contractor’s billing system, the Client shall be treated as a business customer for tax purposes. In such cases, all prices are stated exclusive of applicable taxes unless explicitly stated otherwise. Any applicable taxes shall be added to the invoice or accounted for in accordance with the applicable tax regulations including reverse-charge mechanisms where applicable.
      3. If the Client does not provide a VAT ID during the purchase process, the Client shall be treated as a consumer for tax purposes. In such cases, the price displayed at checkout shall be deemed to include any applicable taxes required to be included in the price for consumer transactions.
      4. The Contractor reserves the right to verify the validity of any VAT ID provided by the Client and may reclassify the Client’s tax status if the VAT ID is invalid, incomplete, or cannot be verified.

  5. Use of the Website

    1. The Website and its content are owned and managed by the Contractor and protected by copyright law, trademark law, intellectual property law, and unfair competition legislation.
    2. The Contractor shall not compensate any losses incurred by the Client as a result of intentional or negligent violation of this Terms of Use or as a result of unauthorized access to another Client’s communications.
    3. The Contractor shall not be liable for: delays or failures in transaction processing caused by force majeure or malfunctions in telecommunications, computer, electrical, or related systems; the actions of payment systems, banks, or money transfer systems, including delays attributable to them; proper functioning of the Website where the Client lacks the necessary technical means to access it, nor is the Contractor obligated to provide such means.
    4. The Contractor have the right to:
      1. Amend the rules governing use of the Website and modify the content of the Website. Such changes shall take effect upon publication of the updated version of the Terms of Use.
      2. Modify the list of Services offered and/or their prices at any time and without prior notice.
      3. Terminate and/or block access to the Website without prior notice if the Client violates this Terms of Use or any other applicable terms governing Website use, or in the event of termination of the Website’s operation or technical failure.
    5. The Client have the right to:
      1. Purchase and use any Services offered on the Website available on the Website.
      2. Submit inquiries regarding the Website’s Services by email: info@timetocargo.com or via the contact form available at: https://timetocargo.com/contacts.
      3. Use the Website solely for the purposes and in the manner provided for by this Terms of Use.
    6. The Client undertakes to:
      1. Provide additional information upon request of the Contractor that is directly related to the Services provided by the Website.
      2. Refrain from actions that may disrupt the normal functioning of the Website and Services.
      3. Not distribute, via the Website, any confidential or legally protected information concerning individuals or legal entities.
      4. Not use the Website’s Services for the purpose of: violating the rights of minors or causing harm to them in any form; infringing the rights of minorities; impersonating another individual or representative of an organization or community without proper authority, including Website employees; misleading others regarding the characteristics or properties of any Services posted on the Website; making improper comparisons of Services or forming a negative attitude toward persons who use or do not use certain Services; uploading unlawful content that violates third-party rights; promotes violence, cruelty, hatred, or discrimination; contains false information or insults directed at specific persons, organizations, or authorities.

  6. Arbitration Clause

    1. The Client and Contractor shall make every reasonable effort to resolve any dispute, controversy, or claim arising out of or in connection with this Terms of Use, including its conclusion, execution, performance, or termination, through good faith negotiations and mutual consultations.
    2. Before initiating any formal proceedings, the aggrieved Party shall submit a written claim to the other Party within 14 (fourteen) calendar days from the date on which the grounds for the dispute arose. The receiving Party shall provide a written response within 14 (fourteen) calendar days of receiving the claim.
    3. If the Parties fail to reach a settlement within 28 (twenty eight) calendar days after the claim was first submitted, either Party may refer the dispute to arbitration in accordance with clause 6.4 below.
    4. Any dispute that cannot be settled amicably shall be finally resolved by arbitration in Hong Kong under the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules in force at the time of the commencement of the arbitration. The arbitration shall be conducted by one arbitrator, appointed in accordance with the said Rules. The seat of arbitration shall be Hong Kong, and the language of the arbitration shall be English.
    5. These Terms of Use shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.

Date of update: 03/16/2026